Faq

Table of contents

1. Products and Orders
2. Price and Payment
3. Production and Logistics
4. Quality and After-Sales Service

I. Products and Orders

Q1: Can I get the product catalog and price list?
Of course! Please request the latest electronic product catalog by using the website contact form, sending an email, or contacting your sales manager directly. To provide you with an accurate quote, please inform us of the product models, quantities, and target markets you are interested in.

Q2: Do you accept customized products? (OEM/ODM)
Yes, we specialize in providing OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can customize sizes, fabrics, colors, leathers, and logos to meet your needs. Please contact our sales team for details regarding the customization process and minimum order quantity (MOQ).

Q3: What is the basic order placement process?

1. Confirmation of inquiry and quotation.
2. Sign the purchase contract or issue a formal order.
3. Pay a deposit (usually 50%-70%).
4. We will arrange production after we confirm receipt of payment.
5. Production completed, final payment made.
6. We arrange shipment and provide logistics documents.

Q4: Can I modify or cancel my order after it's completed?

• Standard Products: You may modify or cancel your order before production begins, but you will be responsible for any costs incurred.
Customized products: Once production begins, orders cannot be modified or cancelled because these products cannot be resold.

II. Price and Payment

Q5: Does the quoted price include shipping?
Our ex-works price (EXW) does not include shipping costs. We will clearly specify the trade terms used (such as FOB, CIF, DDP, etc.) when providing a quote. Final logistics costs will be calculated separately based on your chosen shipping method, cargo volume/weight, and destination.

Q6: What payment methods do you accept?
We primarily accept the following methods:

• Wire transfer - the most commonly used method, supporting multiple currencies.
• Letter of credit - suitable for large orders.
The specific payment methods and terms accepted will be clearly stated in your quotation and contract.

Q7: What is the minimum order quantity (MOQ)?
For standard products, our minimum order quantity (MOQ) is typically 1 x 40HQ container. For customized products, the MOQ will be adjusted according to the complexity of the design. We are committed to providing flexible solutions and welcome small trial orders.

III. Production and Logistics

Q8: What is the production cycle?

• Standard products: approximately 15-30 days.
Customized products: Approximately 30-45 days, depending on the complexity of the design.
The exact delivery date will be provided upon order confirmation.

Q9: Do you provide samples? Can I visit your factory?

• Samples: We offer sample services. Samples of some standard products are available, but you will need to bear the shipping costs. Samples will be charged at cost. We strongly recommend confirming samples before mass production.
Factory Visit: We warmly welcome potential customers and partners to visit our factory. Please make an appointment in advance so we can arrange your visit.

Q10: What logistics services do you provide?
We offer comprehensive logistics solutions, including:

EXW (Ex-Works)
• FOB (Designated Port of Loading) - Most commonly used
• CIF (Port of Destination)
• DDP/DDU (Door-to-Door Service)
Please see our [Logistics Policy] for details.

IV. Quality and After-sales Service

Q11: How do you guarantee product quality?
We implement a strict quality control system:

• Raw material inspection: Random checks are conducted on incoming leather, fabric, wood and hardware.
• Production process inspection: Conduct inspections during key processes such as material cutting, sewing, and assembly.
• Final Inspection: Before shipment, a professional QC team will conduct a 100% final inspection of the finished products and can provide an inspection report.

Q12: What should I do if I receive damaged or defective goods?
Please strictly follow the following procedures:

1. Immediate Evidence Collection: Take clear photos and videos of the outer packaging, contents, and damage areas upon receipt of the goods or within 48 hours thereafter.
2. Notify us: Send the evidence and detailed description to your sales manager immediately.
3. Investigation and Resolution: We will promptly investigate the cause (whether it is a production problem or damage during transportation) and provide you with a solution (such as replacement parts, compensation, or insurance claims).
Please see our [Refund and Quality Assurance Policy] for details.

Q13: Is there a quality guarantee or warranty period?
Yes. We offer limited warranties on our products. For example, we offer a 5-10 year warranty on the electromechanical frame of our electric sofas (specific details are subject to the product manual). The warranty covers manufacturing defects but does not cover problems caused by misuse or normal wear and tear.

Q14: How can I become your regional agent or distributor?
We cordially invite partners from around the world. We offer competitive agency policies and market support. Please submit your company introduction and marketing plan via email, and our International Business Director will contact you.

Still have questions?
If your question is not listed here, please feel free to contact our sales team. We are happy to assist you!

Foshan Muxi Furniture Co., Ltd.